Return & Refund Policy | Kasfash
At Kasfash, we are committed to providing high-quality wilderness survival guides for city dwellers, ensuring that you have the best knowledge and resources to thrive in the wild. We understand that sometimes a purchase may not meet your expectations, and we want to make the return and refund process as simple and transparent as possible.
We stand behind our products and customer satisfaction is our priority. If you need to return an item or request a refund, please read the following guidelines carefully to ensure a smooth process.
1. Eligibility for Returns & Refunds
To qualify for a return or refund, the following conditions must be met:
✅ The product must be unused and in its original condition.
✅ The return request must be made within 30 days from the date of purchase.
✅ The product must be in its original packaging, with all included materials (if applicable).
✅ Digital products (such as e-books or online courses) are non-refundable unless they are defective or inaccessible.
✅ Clearance or promotional items are final sale and not eligible for returns.
We encourage customers to review the product details carefully before purchasing to ensure they select the right survival guide for their needs.
2. How to Initiate a Return
If you wish to return an item, follow these simple steps:
1️⃣ Contact Us
Send an email to [email protected] with your order number and reason for the return. You can also call our support team at (907) 696-3131 for assistance.
2️⃣ Receive Return Authorization
Once we review your request, we will provide you with a Return Authorization Number (RAN) along with instructions on how to return your item.
3️⃣ Ship the Item
Package the item securely and send it to our return address. We recommend using a trackable shipping service to ensure safe delivery.
4️⃣ Inspection & Approval
Upon receiving the returned item, our team will inspect it and notify you of the approval or rejection of your return. If approved, we will process your refund within 5-7 business days.
3. Refund Process
We process refunds as quickly as possible. If your return is approved, you will receive a refund through your original payment method.
💰 Processing Time:
- Refunds are typically issued within 5-7 business days after we receive and inspect the returned item.
- Depending on your bank or payment provider, it may take additional time for the refund to reflect in your account.
💳 Refund Method:
- If you paid via credit/debit card, the refund will be credited back to the same card.
- If you used PayPal or another online payment service, the refund will be sent back through the same platform.
🚫 Non-Refundable Fees:
- Shipping costs are non-refundable unless the return is due to a defect or an incorrect item.
- Any handling or transaction fees may be deducted from the refund amount.
4. Exchanges
If you received a defective or incorrect item, we are happy to offer an exchange. Please contact us at (907) 696-3131 or email [email protected], and we will arrange for a replacement to be sent to you.
To qualify for an exchange:
✅ The item must be unused and in its original condition.
✅ The exchange request must be made within 30 days of receiving your order.
✅ You must provide proof of purchase and details of the issue.
For digital products, we can offer access to a corrected version if there is a technical issue preventing access.
5. Non-Returnable Items
Certain items are not eligible for returns or refunds, including:
🚫 Digital downloads & online courses (except for technical access issues).
🚫 Gift cards & promotional items (discounted or free products).
🚫 Used or damaged items that are not due to a manufacturing defect.
🚫 Sale or clearance items (marked as final sale).
If you are unsure whether your item is eligible for return, feel free to contact our support team for clarification.
6. Customer Support & Contact Information
At Kasfash, we are here to assist you every step of the way. If you have any questions regarding our Return & Refund Policy, please reach out to us:
📞 Phone: (907) 696-3131
📍 Address: 303 E 16th Ave, Anchorage, AK 99501, USA
📧 Email: [email protected]
Our customer support team is available 24/7 to answer any questions or concerns.
Final Note
At Kasfash, we want you to be completely satisfied with your purchase. If you ever have an issue, don’t hesitate to reach out—we’re here to help. Our goal is to provide you with the best survival resources so you can confidently take on any adventure!
💪 Stay prepared. Stay strong. Kasfash has your back! 💪